60-DAY GUARANTEE. We will refund any item that has not been knitted, worn, reeled (yarn by weight is not refundable or exchangeable), or washed - if you return it in perfect resalable condition with the receipt (or order number) within 60 days of your purchase. We reserve the right to refuse any returns sent or communicated after the 60-day period.

The item must be in new condition: that is, undamaged, clean, odorless, pet hair-free, and with original tags and packaging.

You can cancel your course registration at any time before the start date and receive a full refund. If the course has already started, we will refund 10% of the unattended course.

For hygiene reasons, cosmetic and food products cannot be exchanged or refunded.

Are shipping charges refundable?

No.

How long will it take to receive my refund?

If you made your purchase with a debit or credit card, your refund will appear within 1 to 2 business days from the date your request was processed. However, depending on your financial institution, it could take up to 10 business days for the refund to appear on your statement. PayPal and Etsy refunds typically appear within 2 to 4 business days from the date your request was processed.

Can I get a refund on a past exchange?

No. Our system does not support exchanges or refunds on an order that has already been exchanged in the past.

How can I exchange an order?

You can return online orders for free to the store or via courier. Purchases and orders made in-store can only be returned to the store. Please note that purchases made with PayPal or Etsy can only be refunded via PayPal or Etsy if you return by post.

Can I make a free return in store?

You will be refunded using the original payment method. If you purchase using a split payment method (i.e., combining a gift card and another payment method), the refund will always be issued to a gift card first.

Where is my receipt when I order online?

A copy of your receipt will be included in your package. It may be inside the shipping bag box, or it may have been folded and tucked behind the shipping label on the outside of the package.

It is also available in your online account . If you do not have your receipt, you can contact the employees, who will send you a copy (see next question).

How can I get a copy of my receipt?

Simply email us your request with your order number (if possible).

If you opted for an electronic receipt when placing your order online or purchasing in store, please contact us to obtain a copy.

You can also download a copy through your online account .

How do I make a return by postal service?

Contact us with your order number. We'll get back to you as soon as possible to explain the next steps. It's simple.

Do I have to pay for the return of online orders?

A $10 CAD fee (plus taxes) will be deducted from the refund amount for all orders. Please first review the "What is your return policy?" section to ensure the items are eligible for return. Then, return the items for a refund. We will send you a prepaid shipping label so you can return the merchandise.

If your order is defective or you received the wrong item, we will send you a prepaid shipping label so you can return the merchandise at no cost. We will ask you to provide images showing the damage.

Can I exchange products purchased online?

Yes, you can do this in store or by mail!

I printed my return label and then misplaced it. How can I get it back?

That's why we're here! Contact us and we'll be happy to provide you with your order number and a new return label by email.

Need a hand?

Chatting at http://lamaisontricotee.com/chat/ and calling us during our business hours at 514-903-9665 are the fastest ways to contact us. Don't be shy!

Last updated: May 16, 2020